Wednesday, June 5, 2013

Expressing condolences via technology

An acquaintance had an aggressive form of cancer. I was kept in the loop via text messages and Facebook and so it seemed natural to learn of her death through a text. A friend of the bereaved sent a mass text, not one but a series, with funeral notifications, meal requests, and donation preferences. Friends of the bereaved began writing condolence messages on her Facebook wall.

My first thought upon hearing of the death was to send a condolence note; but I changed my mind when I saw the bereaved added a “like” to every Facebook condolence message on her wall.

One of the text messages had indicated that the deceased had requested donations be made to the American Cancer Society. I chose to write an email and honor the deceased’s wish for the donation.

I crafted a condolence message in Word. I edited until I was comfortable with the final text. I copied and pasted the condolence message from Word and sent it. I knew that I had handled the contact correctly when the bereaved quickly responded, telling me how much my message had meant.

This was rather unconventional for me. I find text communications concerning death to be awkward; it’s hard to be quick on your feet while trying to be tactful and compassionate. I do not post condolence messages on a Facebook wall nor do I like to send condolence messages via email. But in this case, the email was the correct thing to do. The bereaved is part of the generation that relies on text and Facebook messages and she found these communications very comforting.

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