An acquaintance had an aggressive form of cancer. I was kept in the loop via text messages and Facebook and so it seemed natural to learn of her death through a text. A friend of the bereaved sent a mass text, not one but a series, with funeral notifications, meal requests, and donation preferences. Friends of the bereaved began writing condolence messages on her Facebook wall.
My first thought upon hearing of the death was to send a condolence note; but I changed my mind when I saw the bereaved added a “like” to every Facebook condolence message on her wall.
One of the text messages had indicated that the deceased had requested donations be made to the American Cancer Society. I chose to write an email and honor the deceased’s wish for the donation.
I crafted a condolence message in Word. I edited until I was comfortable with the final text. I copied and pasted the condolence message from Word and sent it. I knew that I had handled the contact correctly when the bereaved quickly responded, telling me how much my message had meant.
This was rather unconventional for me. I find text communications concerning death to be awkward; it’s hard to be quick on your feet while trying to be tactful and compassionate. I do not post condolence messages on a Facebook wall nor do I like to send condolence messages via email. But in this case, the email was the correct thing to do. The bereaved is part of the generation that relies on text and Facebook messages and she found these communications very comforting.
In a time of grief, words often fail us. We want to express our heartfelt sympathy, but finding the gift that can share our sentiments and provide comfort is not always easy.
When you plant a tree in memory or celebration, you are leaving a living legacy behind.
If you decide to go traditional way and send a sympathy gift, this UNIQUE and ELEGANT certificate will bring care and compassion for today and hope and healing for tomorrow to the family of your loved one; A Tree Instead Corp. will ensure that your gift is delivered with care and sensitivity. But you can plant a tree and send a eCard which is more convenient www.plantatreeinstead.com
Showing posts with label caring. Show all posts
Showing posts with label caring. Show all posts
Wednesday, June 5, 2013
Wednesday, May 22, 2013
How to Write a Condolence Note to a Customer or Client
It’s hard to write any condolence note because the subject is death. But it’s especially difficult when the bereaved is a client or customer. The challenge is to strike just the right tone and choose words carefully. The wrong ones can make a poor impression and even damage the business/professional relationship.
I would start your note, “Dear Janet,” rather than just “Janet.” Omitting the “dear” would be acceptable in an ordinary note, but it’s much too casual for a condolence message. This is a sad and very sensitive situation. I would begin the first sentence with, “I am very sorry to hear...” for the same reason. “So very sorry,” which omits the “I,” seems almost flippant.
The next sentence gives advice, which is a common mistake in condolence notes. Advice is the last thing any bereaved wants to hear – especially from someone who isn’t personally close. The words can seem presumptuous, and make the recipient feel very angry. You don’t know your client well yet, and probably have no knowledge of her relationship with her mother. The same is true of the line, “It will help carry you through the dark.” The person’s reaction very well might be, “How would you know?!”
Realize that writing a condolence note is not about being profound. It’s about acknowledging a death and expressing genuine sympathy. Period. Here is one possibility:
Follow with your signature. Here is another option:
And simply sign your name. Such brief notes are both powerful and appropriate, and they keep you from getting into trouble.
In a time of grief, words often fail us. We want to express our heartfelt sympathy, but finding the gift that can share our sentiments and provide comfort is not always easy.
When you plant a tree in memory, you are leaving a living legacy behind.
This UNIQUE and ELEGANT certificate will bring care and compassion for today and hope and healing for tomorrow to the family of your loved one.
A Tree Instead Corp. will ensure that your gift is delivered with care and sensitivity.
www.atreeinstead.com
I would start your note, “Dear Janet,” rather than just “Janet.” Omitting the “dear” would be acceptable in an ordinary note, but it’s much too casual for a condolence message. This is a sad and very sensitive situation. I would begin the first sentence with, “I am very sorry to hear...” for the same reason. “So very sorry,” which omits the “I,” seems almost flippant.
The next sentence gives advice, which is a common mistake in condolence notes. Advice is the last thing any bereaved wants to hear – especially from someone who isn’t personally close. The words can seem presumptuous, and make the recipient feel very angry. You don’t know your client well yet, and probably have no knowledge of her relationship with her mother. The same is true of the line, “It will help carry you through the dark.” The person’s reaction very well might be, “How would you know?!”
Realize that writing a condolence note is not about being profound. It’s about acknowledging a death and expressing genuine sympathy. Period. Here is one possibility:
Dear Janet,
I’m so sorry to hear about your mother’s passing. You are in my thoughts and prayers at this time of sadness. I send my deepest condolences.
Follow with your signature. Here is another option:
Dear Janet,
I just heard about your mother’s death. I’m so sorry for your loss. Please accept my heartfelt sympathy.
And simply sign your name. Such brief notes are both powerful and appropriate, and they keep you from getting into trouble.
In a time of grief, words often fail us. We want to express our heartfelt sympathy, but finding the gift that can share our sentiments and provide comfort is not always easy.
When you plant a tree in memory, you are leaving a living legacy behind.
This UNIQUE and ELEGANT certificate will bring care and compassion for today and hope and healing for tomorrow to the family of your loved one.
A Tree Instead Corp. will ensure that your gift is delivered with care and sensitivity.
www.atreeinstead.com
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